Dublin-based consultants Research and Markets has published a study entitled “BPO and Sourcing Trends in Insurance (Customer Focus)” which concludes that the use of outsourcing continues to rise in the insurance sector as insurers look for operational efficiency enhancements as well as growth opportunities. The study includes100 in-depth insurance interviews providing detailed understanding of current and planned outsourcing and the analysis is based on interviews with insurers from the Americas, Asia Pacific and EMEA.

“Nearly half of insurers use BPO,” said the study. “Insurers have made great progress in terms of BPO acceptance with the practice having gone from being considered a risky strategy for the few to a mainstream strategic choice. In fact it shows that to a degree insurers feel compelled to put BPO on the C-level agenda.”